Skip to main content

Improving the Quality of Health Care Services in Resource Poor Settings

Univ. Heidelberg
Training date
Registration deadline
Content Overview

This course focuses on practical tools and methods to improve healthcare services in low- and middle-inco-me countries. It introduces participants to major steps and trends in healthcare quality and patient safety movements with a focus on challenges to improving quality in resource-limited settings. Course participants learn how to adapt quality impro-vement tools, methods, and techniques to national and local settings with a special emphasis on mana-ging and motivating people and designing sustainable health improvement programmes. A two-day skills development workshop strengthens individual and team skills in evaluating the quality of health care services.

Course Topics
  • Prioritizing quality improvement: rationale, methods and examples
  • Overview of quality and safety terminology and concepts
  • Harmonizing quality improvement with local and international health system strengthening initiatives
  • Developing and implementing standards, guidelines and indicators in a healthcare service
  • Designing and implementing quality assessments using audit, accreditation and supervision
  • Personal skills development for managing teams in improving quality
  • Designing and managing quality improvement teams including quality circles, clinical guideline working groups, clinical audit, and quality improvement committees
  • Quality improvement tools such as checklists, affinity analysis, flow chart, mind mapping, fish-bone diagram, force-field analysis, prioritisation matrix, Gantt chart, control chart, and radar chart
  • Case studies of quality improvement in low and middle-income countries

Fee information

\- General Admittance: € 1.500.- \- tropEd students: € 1.000.- Included in the course fee is a non-refundable registration fee of € 200.- Please register as soon as possible as the number of participants is limited. Unfortunately, no Scholarships are available. If the participant withdraws from the course \- less than 6 weeks prior: 25 % of the course fee will be charged. \- less than 4 weeks prior: 50 % of the course fee will be charged. \- less than 2 weeks prior: the whole course fee will be charged. The tuition fee does not include accommodation, insurance or other personal living costs during the stay.

How to Register