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Armenia: Capacity and Vulnerability Assessment (CVA) Factsheet, September 2021

IMPACT Initiatives
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Дата публикации

Key Findings Overview

Following the COVID-19 pandemic and the hostilities in and around Nagorno-Karabakh (NK), the United Nations Development Programme (UNDP), with support from IMPACT Initiative's AGORA initiative, conducted a CVA to understand the impact of the shocks on service delivery in Yerevan, Syunik, and Kotayk, in order to identify the best paths forward for early recovery projects. across sectors and inform local recovery and development plans in Armenia.

Each of these area profiles presents the key specific findings for each assessed area (Yerevan, Kotayk, Syunik), this first profile presents overall key findings. Findings are based on the data collected between May and June 2021. A total of 1807 household (HH) (1202 host and 605 in a refugee-like situation) surveys were conducted across three strata: rural, urban, and refugee-like populations. HH surveys generated findings generalizable with a 95% level of confidence and a 7% margin of error for Kotayk and Syunik and a 5% margin of error for Yerevan.

Refugee-like HHs in Yerevan were maintained at a 95% level of confidence, and a 7% margin of error. Additionally, 318 key informant interviews were conducted with service providers, of which 75 in Yerevan, 105 in Syunik and 138 in Kotayk. Service provider interviews comprised cross-sectoral questions, as well as sector-specific questions, which generated indicative findings. More information on the CVA Armenia methodology can be found here.


23% of refugee-like HHs reported that their displacement affected their ability to access educational services, among whom:
30% reported not having been able to enroll in educational facilities following their displacement


Service providers (n=37) most commonly reported the following resources lacking in healthcare facilities:
59% medical supplies
41% qualified staff
14% ratio of patients per medical personnel
14% medicine


53% of refugee-like HHs reported their employment status had been affected by the hostilities in and around NK, among whom:
79% reported having been formerly employed in NK but losing their job due to displacement


Most commonly reported needs for better community engagement, by % of total service providers:
42% trainings for civic engagement mechanisms
29% support to develop/improve interactive
communication tools
24% trainings for conflict resolution/peacebuilding
21% trainings for efficient public expenditure/budgeting
16% training for facilitating electoral processes


72% of service providers reported having changed their human resources (HR) strategy due to COVID-19
64% of service providers reported having initiated/scaled-up service delivery remotely due to COVID-1


62% of service providers reported having changed their HR strategy due to the hostilities in and around NK
29% of service providers reported having mobilized/engaged informal volunteer groups