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Complaints and Feedback Mechanism (CFM) for Puntland: Quarterly Summary Report for April to June 2021 (Quarter 2)

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IDP Site Complaints Feedback Overview

The CCCM cluster established a standardized complaints feedback mechanism (CFM) in July 2020 with the objective of uniformly capturing key complaint data which can be analyzed by humanitarian partners. This monthly snapshot highlights important IDP complaint- related trends and tendencies for locations where CCCM partners are active. Stakeholders can also access the cluster’s real- time CFM dashboard for further data analysis.