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Humanitarian Booking Hub - Passenger Mobility Services - Practice Notes for the Development Coordination Office Business Operations Strategy (January 2021)

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Executive Summary

This Practice Note provides information on the Humanitarian Booking Hub - Passenger Mobility Services, an innovative digital platform for the global operations of United Nations Operational Management Teams (OMTs) and Country Teams (UNCTs) within the Business Operations Strategy (BOS) framework. The Humanitarian Booking Hub is a UN proprietary online platform powered by WFP. It allows staff and managers to book passenger trips and run carpooling services to optimise in-field operations and fleet handling. It standardises business processes, automates request tracking, and improves service delivery through real-time monitoring of customer satisfaction. At the same time, it promotes synergies and efficiency gains. It is truly a UN solution for the UN, designed in accordance with the Mutual Recognition, Costing, and Customer Satisfaction principles.

WFP initially developed the Hub as a corporate tool to run and manage its field services. Now the platform is offered as a global, inter-agency service to the wider UN. A dedicated team coordinates the implementation of the Hub whilst providing regular support to participating Agencies in their locations, from the initial contact to service activation and beyond. By implementing their services on the Humanitarian Booking Hub, Agencies can successfully advance their digital transformation, foster inter-agency collaboration, improve customer satisfaction and contribute to the BOS agenda for common services.