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Survey of refugees and humanitarian staff in Bangladesh - March 2019 · Round 1

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This report is part of a project to understand how people affected by crises and humanitarian field staff perceive the impact of the Grand Bargain commitments. It is based on answers to two standardised surveys – one covering people affected by crisis in Bangladesh and the other, humanitarian staff.

The affected people survey was conducted face-to-face with 1,003 displaced Rohingya in 23 collective sites in the Ukhia and Teknaf subdistricts in July 2018. These findings were disseminated to key actors in Bangladesh in August 2018. A second round of the Rohingya survey took place in October 2018, the findings from which were shared in December 2018.

Humanitarian staff were surveyed using an online survey completed by 96 staff members of international and national organisations, as well as UN agencies. The survey was live for three and a half months in the latter half of 2018.

The research is a joint effort by Ground Truth Solutions (GTS) and the Organisation for Economic Co-operation and Development (OECD) Secretariat with financial support from the United Kingdom’s Department for International Development (DFID) and the Swiss Agency for Development and Cooperation (SDC). Bangladesh is one of the seven countries covered by this research. The others are Afghanistan, Uganda, Haiti, Iraq, Lebanon and Somalia.
This summary covers the key findings from the affected people and humanitarian staff surveys. Detailed answers to all questions are included in subsequent sections.

Key findings

• Most Rohingya respondents feel informed about the kind of aid available to them.
However, only 24% of Rohingya feel their most relevant needs are met, citing cash, food, shelter, and water, sanitation and hygiene (WASH) among their most pressing needs.
Meanwhile, 70% of humanitarian staff believe Rohingya’s needs are covered by the aid provided.

• Only 23% of Rohingyas surveyed feel the support they receive will help them become selfreliant and 43% report selling the aid items they receive in exchange for cash in order to be able to meet their daily needs.

• Just over half (57%) of Rohingya respondents feel safe in their place of residence, although this number is lower among women and people with disabilities. In general, Rohingya feel slightly less safe in their day-to-day life walking around the camp, travelling to shops or distribution points and receiving aid, than they do in their own shelters.

• Forty-nine percent of Rohingya are not convinced that aid providers sufficiently include their opinions when making decisions about aid provision, and about one-third are unaware of ways to make suggestions or complaints. Views are different among staff, 92% of whom feel their organisation regularly uses data collected on views of affected people to inform or adjust programming.

• Humanitarian staff working in organisations that serve both Rohingya and host communities are generally more positive across questions than those who only provide aid or services to Rohingya communities.

• Staff feel reporting requirements from different donors are insufficiently harmonised, also mentioning a need to allow for more contextualisation in reporting.