The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 29 offices in the United States; the IRC leads the way from harm to home. The IRC opened an office in Phoenix, Arizona in 1994 to provide reception and placement services to newly arrived refugees. With offices in both Phoenix and Tucson, the IRC in Arizona resettles refugees and assists asylees, victims of trafficking, and other immigrants as well as asylum seekers through services at the Welcome Center.
The Volunteer Coordinator is responsible for collaborating with IRC staff to determine volunteer, intern, mentor, and AmeriCorps/VISTA needs. The Volunteer Coordinator will recruit, screen, train, and supervise recruited volunteers, interns, and mentors; provide on-going support and guidance; and manage volunteer information in a central database system. This position will also assist the Development Supervisor to ensure proper tracking and reporting of volunteer hours.
- Ensure the IRC maintains an active, effective, professionally managed intern program.
- Liaise with program managers and other staff members on intern opportunities for their respective programs.
- Ensure assignment descriptions align with staff and client needs and are consistently formatted and posted.
- Organize three recruitment cycles (fall, spring, summer) and manage office-wide application and interview process.
- Oversee onboarding and exit process for all interns and AmeriCorps/VISTAs. This includes processing background checks, setting up and closing IRC accounts, leading general orientation and onboarding sessions, and managing other situations as needed
- Maintain relationships with all universities and community colleges in the area.
- Coordinate with staff to determine volunteer needs and assist with assignment description development
- Conduct outreach activities to attract new volunteers; recruit and interview candidates.
- Conduct regular information sessions for potential volunteers
- Conduct orientation sessions, training, and ongoing supervision for all accepted volunteers.
- Maintain regular communication and act as a liaison between IRC staff and volunteers.
- Maintain volunteer files; enter case notes and records in database; manage timesheets and timesheet entries each month.
- Maintain individual files on all interns and volunteers, record and report all intern/volunteer time, and keep accurate electronic records. Coordinate with colleague(s) to ensure volunteer processing and documentation is tracked.
- Solicit opportunities to speak publicly about the work of IRC and actively recruit community involvement.
- Actively participate in the Volunteer Coordination Community of Practice.
- Conduct recognition events for volunteers and interns.
- Actively participate in and recruit volunteers for IRC events as needed.
CNCS AmeriCorps and VISTA Coordination
- Recruit AmeriCorps and VISTA members as needed, in collaboration with department supervisors.
- Maintain ongoing relationship with CNCS and manage grant activities, including recruitment coordination and other admin tasks linked to recruitment, onboarding, and management
- Coordinate with AmeriCorps and VISTA members and supervisors to prepare funder reports as required.
Outreach and Training
- Represent IRC at local meetings, seminars, forums, and other community outreach opportunities as needed.
- Conduct outreach, networking activities, and other advertising to recruit and educate potential donors, interns, volunteers, and partners as needed.
- Organize and lead info session webinars to provide an overview to potential volunteers of all current volunteer opportunities.
- Update and develop resources to manage intern and volunteer lifecycle.
Other duties as assigned
Key Working Relationships:
Position Reports to: Development Supervisor
Position directly supervises: N/A
Indirect Reporting: Development Director
Other Internal and/or external contacts:
Internal: Development Director, Phoenix Leadership team members
External: Community agencies, faith-based groups, corporate partners and community groups
Work Experience: 3 years of related professional experience ideal.
Demonstrated Skills and Competencies
- Well organized with attention to detail.
- Ability to prioritize and to juggle multiple tasks simultaneously in a fast-paced environment.
- Proven ability to contribute both independently and as a key team member.
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Ability to work effectively in a multi-cultural setting.
- Self-direction and initiative, when needed, to take the lead and to follow through to completion.
Education: Bachelor’s degree from an accredited university or college preferred.
Language Skills: Fluent in English, both spoken and written.
- Combination of remote and onsite work in a standard office environment. As the transition away from virtual, remote work evolves, full time onsite will be required. Some evening and weekend hours will be required.
- Must have a valid driver’s license and access to insured, personal vehicle. Position will require using own transportation within service delivery area. Mileage reimbursement available.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.