Skip to main content

Case Aide

Closing date

Job Overview:

The Case Aide provides direct logistical support to facilitate the resettlement of newly arrived refugee individuals and families. Duties include transportation of clients, provision of interpretation services, and completion of administrative tasks.

Major Responsibilities:

  • Transport clients to appointments and deliver goods and supplies to them
  • Pick up newly arriving refugee clients from the airport and take them to their homes; provide basic home safety orientation and provide welcome food to them upon arrival
  • Conduct public transportation orientations
  • Provide interpretation services for refugee clients and IRC staff as needed
  • Support the IRC’s efforts to connect clients with appropriate services
  • Coordinate with the Logistics team to ensure temporary and permanent housing arrangements for clients
  • Assist with apartment set-ups for newly arriving families, including lifting of furniture items; conduct home safety inspections
  • Ensure completion of case notes and documentation in compliance with funder requirements
  • Report information and updates about clients to the Logistics Manager
  • Others as needed and assigned



  • High school diploma required; some university education preferred

Demonstrated Skills and Competencies:

  • Good written and verbal English language skills required; proficiency in Swahili or Burmese is strongly preferred
  • Must have a valid driver’s license, valid vehicle insurance, and access to reliable transportation for work related use
  • Must be willing and flexible to work varied hours including nights and weekends as assigned
  • Experience working with immigrants or refugees or in social service preferred
  • Basic computer skills (Microsoft Excel, Word, and E-mail) required
  • Must be well-organized, reliable, professional, detail oriented, and flexible and should have strong communication skills
  • Desire to work as a team member and in a multicultural workplace
  • US work authorization

Working Environment:

  • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  • Requires regular weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits:
We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

How to Apply