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Business Improvement Advisor – Sustainable Water and Sanitation Systems Activity, Bukavu, Congo (Kinshasa)

DR Congo
Tetra Tech
Closing date

The United States Agency for International Development (USAID) - funded Sustainable Water and Sanitation Systems Activity (SWASSA) in Democratic Republic of Congo, implemented by Tetra Tech International Development ( is currently accepting expressions of interest for a Business Improvement Advisor (Advisor). This position will be located in the secondary office in Bukavu, South Kivu, and s/he will report to the Business Improvement Manager who is based in Goma.

The Business Improvement Advisor will be part of a team implementing specific activities that result in increased financial sustainability and operational reliability of water and sanitation utilities/ service providers. S/he will join the Market Systems Development (MSD) team and work towards improving the capacity of supply chain actors to respond to demand for water and sanitation service delivery. The Advisor will also be engaged in a wide variety of technical activities designed to expand and improve water service delivery, including, but not limited to development of drinking water service delivery systems and capacity building/ training for water service providers.


* Support organizational capacity assessments of water and sanitation service providers to understand their technical, administrative, financial, and commercial capabilities.

* Design capacity building plans to improve core business functions such as human resources; financial management and accounting; costs management; sales; customer service; technical management; and system maintenance for water service providers.

* Implement capacity building plans and facilitate trainings and workshops to address key areas of weakness for water services providers.

* Support development of financial models and assessment of financial viability of the business models recommended for each site for implementation by SWASSA. Contribute to the development of business plans for water service providers.

* Support planning and development of awareness raising campaigns designed to engage with existing and potential private water service providers and other actors within the value chain.

* Support implementation of market-based public-private partnership contracts and procurement processes for water service delivery to communities including coordination and capacity building for governing entities.

* Link the SWASSA activity with market actors and other key stakeholders in the water and sanitation sector.

* Liaise with international/ local STTA providing guidance on specific improvement business areas.


* Possess a bachelor’s degree in Business Administration, Finance, Economics, or other relevant field; Master’s degree preferred.

* Must have at least five (5) years of relevant professional experience in small and medium enterprise start-up, development, and management; business plans development; capacity building programs design and implementation; and business efficiency improvement.

* Familiarity with water utilities/ service providers’ operations preferred.

* Knowledge of DRC government’s laws and policies relevant to the water sector, including procurement regulations and policies preferred.

* Experience working with donor-funded projects and with different partners in market development.

* Strong communication and analytical skills, with the ability to write well-structured technical reports and to perform critical reviews of business plans.

* Ability to work effectively in a multi-cultural and multi-ethnic environment.

* Must be computer literate (in Microsoft Office applications such as Excel, Word, PowerPoint, etc.); strong skills in Microsoft Excel required.

* Fluency in written and spoken French and/or Swahili is required; proficiency in English is preferred.

* Experience working in Democratic Republic of Congo preferred.

How to Apply

To be considered applicants must submit the following as part of the on-line process:

* Cover Letter

* CV in reverse chronological format

Please indicate where you saw Tetra Tech’s IDS ad posted.

Apply on-line at:

Applications that do not meet the minimum requirements listed above will not be considered. Please ensure that all necessary documents are uploaded, as incomplete applications and/or corrupt files may delay processing of your application or remove you from consideration. No phone calls will be accepted.

At Tetra Tech, health and safety play a vital role in our success. Tetra Tech’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state, and federal authorities.

Tetra Tech is a leading provider of consulting, engineering, and technical services worldwide. Our reputation rests on the technical expertise and dedication of our employees - 21,000 people working together across disciplines and time zones to provide smart, sustainable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development. Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in over 450 locations around the world. We offer competitive compensation and benefits and are searching for innovative people to join our teams. We are an equal opportunity employer: EOE AA/M/F/Vets/Disability.