The Health Program Support Officer contributes to the calling of Medical Teams International by providing program support for the health programming in Tigray, Ethiopia. Areas of involvement are program-focused with program-related administration and operations. Key areas may include MEAL & data management, attending coordination meetings, finance/HR support for program operations, safety & security support, proposal development support, policy compliance support, and health facility support. A detail-oriented person, who’s comfortable taking initiative, and desires to learn more about humanitarian response will thrive in this role and have the opportunity to be a part of Medical Teams reaching its aspirational goals of tripling the number of displaced people served and tripling the capacity to respond to sudden-onset disasters.
Medical Teams International Calling:
Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.
- Collaborate closely with Field Co and Med Co to support the planning, implementation, and monitoring of assigned programs.
- Support the Med Co. to ensure monitoring, evaluation, and learning occurs with regard to planned and implemented programs and conduct site visits as needed for monitoring and to support reporting.
- Participate in and manage specific tasks related to planning including budget information, team planning, cross-departmental coordination and deployment calendars.
- Represent MTI in coordination and/or cluster meetings when needed.
- Support the development of new concept notes and proposals, working closely with the Med Co, Field Co., Team Lead and HQ technical point.
- Provide operational and administrative support for HRT HQ and field offices – including logistics, finance, local hiring, contract routing, fundraising, programs, and country registration according to the Field Operations Manual (FOM).
- Provide support on field payments (e.g., trainers, service providers, consultants etc.) according to Finance procedures.
Human Resources Collaboration:
- Liaise with the Human Resources Team to provide additional support to medical and non-medical personnel, including the preparation of culturally relevant team briefing documents, security briefs and orientation handouts for when new team members arrive in Tigray.
- Collaborate, consult, and communicate effectively with all stakeholders throughout the recruitment lifecycle of staff through supporting Human Resources to maximize their productivity.
- Collaborate with the Human Resources Team to ensure that staff are selected, trained, oriented, provided psycho-social support, and debriefed according to MTI’s strategic plan and standards while on deployment.
- Prepare reports on teams and activities as requested.
- Demonstrate and encourage others to demonstrate MTI’s core values: Courageous, Tenacious, Accountable, Selfless, and Not Alone.
- Support Medical Team’s values of accountability, 360-degree feedback, safeguarding and transparency.
- Participate in staff selection processes, such as recruitment and onboarding, as requested by Field Co. and Med Co.
- Support standards of best practice in international humanitarian operations.
- Create a culture of shared learning and professional development within the team
- Assist the country office leadership, Field Co. and Med Co. in developing partnership relationships and creating MOUs and budgets with partners in assigned programs.
- In collaboration with the Team Leader/Field Co./Med Co., identify support required by partners or joint responses, e.g., sharing of tools and best practices, capacity building, and ensuring current memorandums of understandings (MOUs) and proposals are in place.
- Support in the process to provide new grants for partners or joint responses by supporting the development of project proposals, MOUs, payments and reports for monitoring process.
- Help solve problems pertaining to partnerships and joint responses. Keep relevant managers informed.
Communication and Networking:
- Represent MTI to external bodies and humanitarian and development actors including UN agencies and NGOs, faith-based and partner organizations, media, donors, potential new partners, appropriate government officials, and other relevant parties in assigned countries and the wider region.
- Provide excellent customer service in all contact with volunteers, colleagues, partners, field offices, and the general public.
- Support coordination with MTI’s logistics staff to help plan, mobilize, transport, and distribute medical support to response programs and partners.
- Assist logistics staff in medical inventory tracking, supply chain management and delivery, as well as daily stocking of supplies needed for MHNTs.
- Assist with the compliance and effective stewardship of all financial resources as per MTI procurement policies and donor requirements.
- Support HRT virtual members on follow-up of expense reports or other cash matters.
- Liaise with Finance & Administrative team to ensure accurate and timely financial data.
- Support the MEAL staff with data collection, interpretation, and report writing.
- Liaise with HQ regarding challenges and problems that arise with MEAL tracking.
- Provide gap support for data entry to ensure timely reports.
Safety and Security:
- Support national access officer in reports and analysis as requested by the Field Co.
- Assist with the filing and logging of incident reports.
- Provide administrative support for security trainings.
- Assist in updating the Global Security Map.
Compliance and Technical Quality:
- Support Shire office to be compliant with host-government laws and policies, international humanitarian standards and best practices, and with Medical Teams International’s internal policies and procedures.
- Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies.
- Coordinate closely with technical experts on issues of technical quality, where appropriate.
- Additional duties as assigned.
EDUCATION, LICENSES, & CERTIFICATIONS:
- Bachelor’s degree in a field related to international relief and development work.
- Valid Passport.
- Valid Driver License.
- Master’s degree in a field related to international relief and development work.
- Minimum 2 years’ work experience coordinating projects or complex tasks with various departments.
- Experience living and communicating cross-culturally in a relief/development setting.
- Minimum 1 year of employment experience with a non-governmental organization (NGO) or international NGO.
- Experience in an international emergency response.
- Experience in a conflict setting.
KNOWLEDGE, SKILLS, & ABILITIES:
- Commitment to Medical Teams International Calling Statement and Core Values.
- Detail oriented; strong organizational skills; ability to work independently and multi-task in a fast-paced environment.
- Flexible; team player with the ability to work collaboratively with others.
- A basic understanding of project cycle management.
- A basic understanding of health and health systems.
- A basic understanding of humanitarian principles and humanitarian architecture.
- Good communication skills including written and oral; ability to successfully communicate cross-culturally with international partners and diverse constituencies.
- Excellent English-language skills.
- Ability to work flexible schedule.
- Ability and willingness to travel in/out of Tigray, Ethiopia which is a conflict setting with limited access.
- Highly skilled with office software – particularly Excel but also including Microsoft Word, Teams, Outlook, and PowerPoint.
- Ability to remain calm under pressure and to prioritize tasks in rapidly changing contexts.
- Creative problem solver.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee must be able to:
- Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
- Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
- Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself.
- Frequent close vision and the ability to adjust focus.
- Occasionally ascends/descends stairs, steps, or ladder.
- Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
- The employee must occasionally lift and/or move up to 10 pounds.
- Seldom to occasionally positions self to stoop, kneel, crouch, or crawl.
If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.**Work Environment:**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderately quiet.
The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme hot or cold weather, and very basic living conditions.
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